About Our During-sales
Thoughtful during-sales service: full transparent follow-up, ready to use immediately with no barriers
Real-time order updates, no hassle
After you order, a custom tracking link pops up automatically. We’ll proactively send you alerts for important statuses (e.g., “Shipped,” “Almost here,” “Delivery booked”)—so you stay in the loop without having to check in nonstop!
Worry-Free Delivery and Unboxing Guarantee
We deliver door-to-door worldwide—even to remote areas, we’ll sort out the logistics! This cuts down on the chance of your goods getting damaged. Once it arrives, our customer service will guide you through unboxing and checking right away: first, make sure the outer package is intact, then double-check the main unit and all accessories (like oil hoses, filters, instruction manuals) are there. If anything’s broken or missing, we’ll note it on the spot and send a free replacement ASAP—so your use won’t be held up!
1-on-1 Installation and Usage Guidance
We offer free 1-on-1 video tutorials—step by step, super easy! Our tech team will walk you through every part, breaking it down like this: “Step 1: Unbox the main unit and set it on a flat surface; Step 2: Plug the oil pipe into the interface and tighten it up; Step 3: Connect the grounding wire to make sure it’s properly connected.” Even if you’re a total newbie with machinery, you’ll get the hang of it in no time!