About Our Pre-sales
Exclusive Pre-Sales Service: 1-on-1 full-process hassle-free support, precisely matching global needs
Super quick responses
No waiting around! We’ll get back to all your questions (emails, online chats, voicemails) within 12 hours on weekdays. Need it urgently? Just say so, and we’ll bump it to the front—no extra delays!
One-on-one dedicated consultant
You’ll get personal help from our pro customer service or tech experts the whole way! Whether you’re confused about picking a model, have questions about specs, or need help matching it to your use case, they’ll answer patiently and explain tricky stuff in simple terms—no beating around the bush!
Pick the perfect model
Just tell us your main needs (like "home emergency for AC and fridge" or "quiet power for a guesthouse") and what you care about most (e.g., "low fuel use first" or "want a lightweight one"). We’ll use our 30 years of experience plus power-matching know-how to recommend the right power (5kW/10kW, etc.) and exact model—so you never buy the wrong fit!
Global Localization Configuration Recommendations
Customize configurations based on the specific needs of your country/region — for example, European and American users can have EPA Tier 4 low-emission systems and multilingual panels, Middle Eastern users can upgrade to high-temperature heat dissipation materials, Southeast Asian users can enhance rain and dust resistance, and African/Latin American users can be equipped with globally compatible wear parts, ensuring the product can be used directly and reliably upon arrival.
Transparent logistics estimation
no hidden stuff! We’ll calculate sea/land shipping costs accurately based on your address (door-to-door). Plus, we’ll estimate the exact delivery time (customs included!) using current logistics timelines, so you know exactly when to expect it and can plan ahead easily.
Additional value-added services
Free model test videos and real user feedback for you—just ask, and we’ll send over product close-ups or spec sheets too! For bulk orders, we’ll create a tailored quote and delivery plan, plus walk you through everything for smooth exports (certification requirements, customs docs prep—we’ve got you covered).